xrtoto FAQ

Account opening on xrtoto follows a four-step process. First, you provide your email and create a password during registration. Second, you verify your email by clicking the confirmation link we send. Third, you upload identity documents (national ID card or passport) and proof of address as part of KYC verification—this step confirms your legal eligibility and protects your account. Fourth, you select a deposit method such as DANA, e-wallet, mobile banking, or local payment and fund your account. Once verified, your account is active on both mobile and desktop. If you access xrtoto from Jakarta, Surabaya, or other cities across Indonesia, the same registration flow applies regardless of location.

During registration, you provide your full name, email address, date of birth, and phone number. In the KYC verification step, you upload a clear scan or photo of your national ID or passport, plus a proof-of-address document such as a utility bill or bank statement dated within the last three months. We use this information to confirm your identity, prevent fraud, and comply with our legal obligations. All data is encrypted and stored securely; we do not share your documents with third parties. This process typically completes within hours, though verification can take longer during peak periods.

You can contact our support team by emailing [email protected]. Include your registered email address and a clear description of your issue. Response times vary depending on volume—typically within 24 hours during business hours, though urgent account-security matters may receive priority. For faster resolution, log in to your account and use the in-app support chat if available. Always verify that you are emailing our official support address and never share your password or two-factor authentication codes via email.

We at xrtoto support bank transfers from online payment, e-wallet, mobile banking, and local payment through our online payment payment gateway and linked aggregator partners. You can initiate a bank transfer during the deposit process by selecting your bank and following the payment confirmation steps. Settlement times vary: most transfers complete within one to two business hours during working days. On weekends or during major holidays such as Idul Fitri or Imlek, processing may be slower. For the fastest deposit option, we recommend e-wallet, mobile banking, local payment, or online payment, which typically settle in minutes.

Depositing via online payment, e-wallet, or mobile banking is straightforward. Log in to your xrtoto account, navigate to the deposit section, and select your preferred e-wallet. You will be redirected to the payment provider's app or portal where you authorize the transaction. Once confirmed, your funds appear in your xrtoto account within seconds. No additional documentation is required for these methods beyond your initial KYC verification. E-wallet deposits work on both mobile and desktop; on mobile, the process is particularly smooth because the xrtoto app can communicate directly with your e-wallet app. local payment and online payment follow the same flow.

Our weekly cashback offer is calculated based on your net loss across eligible markets during a seven-day period. The exact percentage and terms are displayed in your account's promotions section. Cashback is credited automatically to your account once the week closes, typically on Monday morning. The offer applies to football betting on Liga 1 and Piala AFF, certain live-dealer tables, and select slot games; some market types may be excluded. Cashback credit can be used for further deposits or wagering. Check your account dashboard for the current cashback percentage and any specific conditions that may apply during promotional periods.

xrtoto offers five main game categories. Football markets cover domestic leagues such as Liga 1 and international tournaments including Piala AFF and Champions League; settlement is in real time based on match outcomes. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studio broadcasts. Slots feature titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with varying RTP and volatility profiles. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules, market types, and settlement windows—review the game details before you begin.

We at xrtoto encrypt all account data in transit and at rest using standard security protocols. Your login credentials, payment information, and identity documents are stored in secure servers with restricted access. We do not share your personal data with third parties except where required by law or to process your transactions (for example, passing payment details to your bank or e-wallet provider). Your account dashboard shows your recent login history, device information, and active sessions; you can log out remotely from any device at any time. For more details, please read our Privacy policy.